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Set up Auto Responders for Rental Listing Site Inquiries

Instantly engage with prospects who respond to ads on rental listing sites with Auto Responders.

  1. Click Listing Management from the main navigation bar.

  2.  

    Click Auto Responders from the sub menu.

  3.  

    Toggle on Activate Auto Response Email at the top of the page. 

 

Note: You must save your changes before the Send Test Email button becomes active.

Set up your template

The Template tab controls the content of the automatic email.

  1. Under 'From' Name, choose whether the email appears to come from the Property Name, your Company Name, or a Custom Name.
  2. Under 'From' Email, Generic Email (no-reply) is automatically selected. This prevents email bounce-backs.
  3. Under 'Reply To' Email, choose where replies to this email should go:
    1. Property Email: replies go to the property's contact email
    2. Custom: enter a specific reply-to address
    3. None (use From email): replies go to the generic no-reply address, meaning replies won't actually reach anyone
  4. Fill in the Auto Response Subject field with your chosen email subject line.
    1. The Subject field accepts interpolation.
  5. Fill out the Auto Response Message.
    1. The text editor lets you format text, add images and links, and insert tables.
    2. Interpolation is supported here as well, to personalize the message with property-specific details.
    3. Click the Source button to paste in HTML code directly. Click Source again to preview the rendered email.
  6. Click Save in the top right corner.

 

Note: If your account has additional languages enabled, you will see extra Subject and Message fields for each language. Only the English subject and message are required.

 

Tip: Want to preview your auto response before saving? Under Auto Response Preview, choose a Property, confirm or update the Email field, then click Send Test Email to receive a copy in your inbox.

Choose which properties send an auto response

The Property Settings tab controls which properties this auto responder applies to.

  1. Click the Property Settings tab.
  2. Choose All to apply the auto responder to every property, or Custom to choose specific properties.
  3. If you chose Custom, use the search field or scroll through the list, and toggle each property On or Off individually. Select All and Deselect All buttons are available above the list.
  4. Click Save in the top right corner.

 

Note: All is the default setting, meaning every property will receive the auto responder. If you switch to Custom, every property starts turned off, and you will need to individually enable each property you want to receive the auto responder.

Choose which rental listing sites trigger an auto response

The Rental Listing Site Settings tab controls which rental listing sites (RLS) trigger this auto responder when a prospect inquires.

  1. Click the Rental Listing Site Settings tab.
  2. Choose All to apply the auto responder to every connected rental listing site, or Custom to choose specific sites.
  3. If you chose Custom, use the search field or scroll through the list, and toggle each site On or Off individually. Select All and Deselect All buttons are available above the list.
  4. Click Save in the top right corner.

 

Note: All is the default setting, meaning every connected rental listing site will trigger the auto responder. If you switch to Custom, every site starts turned off, and you will need to individually enable each site you want to trigger the auto responder.