Tours Statuses

Setting the Tour Status on a per tour prospect basis is key to getting accurate and informative data in your Tours reports.

Default Tours Statuses:

• Requested (Agent and Prospect)
  • The initial status for any new tour request that is booked via the online form or manual creation by an agent in-app unless you have toggled on the “Auto Approve Tour Requests” feature 

• Confirmed (Prospect)
  • Set by an agent, once they have reviewed and accepted the tour request form submissions, tour date and time
  • The tour will automatically be set to confirmed if you have toggled on the “Auto Approve Tour Requests” feature 

• Cancelled (Prospect)
  • Set by the assigned agent when there's a need to cancel or revise a tour request/ tour confirmation
  • To reschedule an existing tour request, you'll need to first cancel the initial tour and then manually add the tour with the revised date and time. 
  • Alternatively, after cancellation, the prospect can resend the request with their adjusted date and time or form field submissions.If there are multiple tour agents set to one property, then the prospect resubmitting a tour request will be added round robin to any of the available agents calendars. It is not guaranteed that it will be booked with the same tour agent. 

• Completed (Prospect)
  • Set by an agent once a tour has been completed, no matter if the prospect is moving forward with a lease or not
  • An optional follow up message can be toggled on to send to the client when a tour has been set to completed.

• No Show 

• • Set by an agent if the prospect did not show up to the tour appointment

• Unknown 

• • Set by an agent if the status of a tour is unknown (ex. Agent has reached out to the prospect for more information and has not received a reply)

• Not Interested 

• Set by an agent if the prospect is no longer interested in the unit 

Optional Tours Statuses:

*Please note if you'd like to turn on either of the following statuses, you will need to request this through Rentsync’s Onboarding team, or during your initial onboarding session. There is no additional cost to use either of these tour statuses.

Once either of these statuses have been activated for your account, they cannot be deactivated. 

• Leased
  • Set by an agent or admin when a tour prospect has signed a lease for a unit viewed on the property tour
  • This will help provide conversion data in your Tours reports
• Denied
  • Set by the agent or admin when a tour prospect has been deemed to be ineligible, based on their form field submissions
  • The intent is to deny a 'tour', not deny a lease after a tour has been performed
  • Use case: Provides the prospect with a reason why their tour request was denied; instead of them thinking a cancellation was a mistake or an invitation to re-submit the tour request