If you're unable to complete a credit card payment due to an error, here are the steps you can take
First, we highly suggest not trying multiple times to make a payment if you encounter an error the first time.
Please collect the following information to send directly to support@rentsync.com:
- The error code and session ID you saw on-screen in the Stripe payment section
- The invoice number(s) you are trying to pay
Wait until a Rentsync representative provides a response and instructions on how to proceed forward, before making another payment online.
Card Declined:
Rentsync is not notified when a card is declined, nor do we have control over declined transactions.
If you're encountering an issue with Stripe noting that your card is declined, please contact your own finance team or bank directly.
User Permissions:
If you're unable to see any green 'pay' buttons in the Rentsync Platform Invoices section, but there are outstanding amounts, you may not have the right permissions.
Please contact an admin from your account to request 'edit' access to the Accounting section. Rentsync cannot activate this access for you.