All About Call Tracking IVR
Route incoming calls to the right team with an automated phone menu.
Note: IVR (Interactive Voice Response) must be activated on your account by Rentsync before you can configure it. If you don't have access, please submit a support request or reach out to your account manager.
Call Tracking IVR adds an automated menu to your property's call tracking number. Callers press a digit to choose where they want to go, and the system rings your team in order until someone answers. You can run different call handling during office hours and after hours.
Select one of the articles below to learn more:
Set Up IVR Routes and Call Handling
IVR Prompts and Recording Disclaimer
How it works
When a caller dials your call tracking number, the IVR plays a menu prompt and waits for them to press a digit. Based on their selection, the system dials a call group (an ordered list of phone numbers) one at a time until someone answers or all numbers have been attempted. If no one answers, the call follows the fallback behavior you've set for that route.
A recording disclaimer plays automatically on every IVR call before the caller is connected. This cannot be disabled, but the text is customizable.