Set up an immediate auto-response, or a follow up email that sends when a unit becomes available.
Set up an Immediate Auto-response for Waiting List Inquiries
- Click "Website Management" from the main menu
- Choose "Settings" from the secondary menu at the top of the page
- Choose "Form Settings" from the secondary menu at the top of the page
- Click on your Waiting List form to access its properties
- Navigate to the Follow-Up tab
- Toggle on Auto-Response Email
- Fill out all of the necessary fields
- Click Save to finish
The Auto-Response Override "From" field allows you to select which email addresses the auto-responses come "from". The Auto-Response Subject field allows you to define the subject line of your auto-response. The Auto-Response Message field allows you to create the body of the auto-response email.
Set up a Follow-up Auto-response for Waiting List Inquiries
- Click "Website Management" from the main menu
- Choose "Settings" from the secondary menu at the top of the page
- Choose "Form Settings" from the secondary menu at the top of the page
- Click on your Waiting List form to access its properties
- Navigate to the Follow-Up tab
- Toggle on Follow-Up Email
- Fill out all of the necessary fields
- Click Save to finish
The Delay (# of hours) field allows you to set the number of hours after a unit becomes available that the follow-up email will be sent. The Consent Disclaimer is a required field that prospects must consent to in order to receive the follow-up email. The Follow-up Override "From" field allows you to select which email address the follow-up response comes "from". The Follow-up Subject field allows you to define the subject line of your follow-up email. The Follow-up Message field allows you to create the body of the follow-up email.
Customizing the Auto-response Messages
You can customize the auto-response messages that will be sent to prospects after they submit a Waiting List inquiry or after a unit becomes available using Interpolation.
Interpolation refers to adding dynamic data from your form into otherwise static text. This is done by adding a key in double squared brackets within your text.
The key can be the Form Name of any field in your form (located under "Show Advanced"). If a Form Name says [auto], you can add one yourself or save the form to generate one first.
Interpolation keys can also be one of the following predefined keys, which refer to the details of a building or city, if either is selected in some way.
Building Interpolation Keys
- [[property]] or [[building]]
- [[building_header]]
- [[building_type]]
- [[address]] or [[property address]]
- [[street_number]]
- [[street_name]]
- [[intersection]]
- [[neighbourhood]]
- [[postal]]
- [[contact_name]]
- [[property_phone]] or [[phone]]
- [[extension]]
City Interpolation Keys
- [[city]]
- [[province]]
- [[province_code]]
- [[country]]
- [[country_code]]
Example of a Follow-up Auto-response
Hi [[name]],
You are receiving this email because you signed up to our waiting list. We are happy to let you know that [[property]] has a unit available!
You can call [[contact_name]] regarding this property at [[property_phone]], [[extension]].
Thank you for your interest.
Tip: An automated follow-up email will send automatically once a unit becomes available. To ensure a prospect does not receive a follow-up email following a certain time period after their initial response, be sure to fill out the Expiry field.