Add or Manage Auto-responses for Waiting List Inquiries

Set up an immediate auto-response, or a follow up email that sends when a unit becomes available.

Set up an Immediate Auto-response for Waiting List Inquiries

1. Click "Websites" from the main menu
2. Choose "Settings" from the secondary menu at the top of the page
3. Choose "Form Settings" from the secondary menu at the top of the page 
4. Click on your Waiting List form to access its properties
5. Navigate to the Follow-Up tab 
6. Toggle on Auto-Response Email
7. Fill out all of the necessary fields
8. Click Save to finish 

The Auto-Response Override "From" field allows you to select which email addresses the auto-responses come "from". The Auto-Response Subject field allows you to define the subject line of your auto-response. The Auto-Response Message field allows you to create the body of the auto-response email. 

Set up a Follow-up Auto-response for Waiting List Inquiries

1. Click "Websites" from the main menu
2. Choose "Settings" from the secondary menu at the top of the page 
3. Choose "Form Settings" from the secondary menu at the top of the page
4. Click on your Waiting List form to access its properties
5. Navigate to the Follow-Up tab 
6. Toggle on Follow-Up Email
7. Fill out all of the necessary fields
8. Click Save to finish 

The Delay (# of hours) field allows you to set the number of hours after a unit becomes available that the follow-up email will be sent. The Consent Disclaimer is a required field that prospects must consent to in order to receive the follow-up email. The Follow-up Override "From" field allows you to select which email address the follow-up response comes "from". The Follow-up Subject field allows you to define the subject line of your follow-up email. The Follow-up Message field allows you to create the body of the follow-up email. 

Customizing the Auto-response Messages

You can customize the auto-response messages that will be sent to prospects after they submit a Waiting List inquiry or after a unit becomes available using Interpolation.

Interpolation refers to adding dynamic data from your form into otherwise static text. This is done by adding a key in double squared brackets within your text. 

The key can be the Form Name of any field in your form (located under "Show Advanced"). If a Form Name says [auto], you can add one yourself or save the form to generate one first.

Interpolation keys can also be one of the following predefined keys, which refer to the details of a building or city, if either is selected in some way.

Building Interpolation Keys

• [[property]] or [[building]]
• [[building_header]]
• [[building_type]]
• [[address]] or [[property address]]
• [[street_number]]
• [[street_name]]
• [[intersection]]
• [[neighbourhood]]
• [[postal]]
• [[contact_name]]
• [[property_phone]] or [[phone]]
• [[extension]]

City Interpolation Keys

• [[city]]
• [[province]]
• [[province_code]]
• [[country]]
• [[country_code]]

Example of a Follow-up Auto-response

Hi [[name]],

You are receiving this email because you signed up to our waiting list. We are happy to let you know that [[property]] has a unit available!

You can call [[contact_name]] regarding this property at [[property_phone]], [[extension]].

Thank you for your interest.

Tip: An automated follow-up email will send automatically once a unit becomes available. To ensure a prospect does not receive a follow-up email following a certain time period after their initial response, be sure to fill out the Expiry field.