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Why isn't my listing updating on rental listing sites?

Changes you make in Rentsync don't appear on rental listing sites instantly, here's why, and what to do.

Rentsync works by generating a data feed that rental listing sites pull on a schedule. This means there is always some delay between a change you make and when it appears on a listing site. Understanding this process will help you set the right expectations and troubleshoot effectively.

How the update process works

When you save a change in Rentsync, the platform updates its outgoing data feed. Rental listing sites then pull this feed on their own schedule and update their listings accordingly.

For manual accounts (no property management software integration), your feed updates the moment you click Save. Infinity Network rental listing sites pull the most important data (such as rent and availability) approximately every 2 hours. Photos and other media can take up to 12–24 hours to update.

For feed-integrated accounts (Yardi, Buildium, Building Stack, etc.), there is an additional step: Rentsync must first pull the updated data from your property management system before it can update the outgoing feed. Rentsync pulls integration feeds up to four times per day.

This means the end-to-end update time for a feed account can be:

  • Time for your property management system to reflect the change
  • Plus time for Rentsync to pull the updated feed (up to 6 hours)
  • Plus time for the rental listing site to pull from Rentsync (up to 3 hours)

Before reporting an issue, please allow 24–48 hours for changes to appear.

If you are on a feed integration and need a change to appear faster

You can temporarily make the change directly in Rentsync to speed up the update on the rental listing site. Once your feed runs and the value matches what you entered manually, the data will stay consistent.

Note: Any manual change made to a feed-managed field will be overridden the next time your integration feed runs, unless an "ignore on update" has been set for that field. Contact integrations@rentsync.com if you need a field to be permanently excluded from your feed updates.

If it has been more than 48 hours and the listing still has not updated

Check the following before contacting support:

  1. Confirm the property is Enabled — Go to Properties > Property List, select your property, and check the Publishing section. The status must be set to Enabled. A Hidden or Disabled property will not syndicate.
  2. Confirm at least one unit is Enabled and Available — A listing will not go live if there are no enabled units with an available status and a rent price.
  3. Confirm syndication is toggled on — Go to Listing Management > Standard Listings and check that the toggle for the relevant rental listing site is green (active). See Understanding Your Syndication Status for more detail.
  4. For feed accounts: confirm your feed has run recently — Contact support@rentsync.com or integrations@rentsync.com if you are unsure.

If all of the above are in order and it has been more than 48 hours, contact support@rentsync.com with the property name, the rental listing site, and the date the change was made.

Tip: Website clients are the one exception to the delay rule. When you click "Save" in the Rentsync platform, a Rentsync-hosted website updates in real time.