Understanding Tour Statuses

The Seven Tour Statuses

There are two types of statuses: modifiable (can still be changed after being set) and lockout (cannot be reversed).

Modifiable Statuses

Status	Icon	Meaning	Notifications
Requested	Dotted circle	A prospect has submitted a tour request. The agent has not yet confirmed or rejected it.	Prospect and Agent receive an email notification
Confirmed	Calendar	The tour has been confirmed by the agent, manager, admin or auto-approved.	Prospect receives email Meeting populates in agent’s calendar
Unknown	Question mark	The outcome of the tour is not yet determined.	None
Not Interested	Broken Heart	The prospect indicated they are no longer interested.	None

Lockout Statuses (cannot be changed after being set)

Status	Icon	Meaning	Notifications
Cancelled	X	The tour was rejected by the agent.	Prospect receives rejection notification (option to book new tour)
Completed	Checkmark	The tour was completed.	Prospect receives follow up email if enabled
No-Show	Exclamation Mark	The prospect did not attend the tour.	None

Once a tour is set to a lockout status, all fields grey out and no further changes can be made to that entry.

What to Do if a Tour is Accidentally Set to a Lockout Status

There is no way for users to reverse a lockout status. If a tour is accidentally marked with a lockout status, the only option is to reach out to support@rentsync.com for assistance.

How to Filter the Tours List by Status

Navigate to Tours > Tours List
Use the Status filter dropdown to select the status(es) you want to view
Additional filters are available for agent, property, city, tour date, and inquiry date

By default, the Tours List shows tours from the last 30 days. Use the date filter to expand or narrow the range.

Tip: You can hover over any status icon in the Tours List to see a tooltip with the status name, without needing to click into the tour.