Understanding Property and Unit Status

Property status

A property has three possible statuses. You can change a property's status in the Publishing section of the Property Details page.

Enabled The property is active. It will display on your Rentsync website (if applicable) and can be syndicated to rental listing sites when toggled on in Listing Management.

Hidden The property is hidden from your website and from Listing Management. It acts as Disabled for syndication purposes — it will not appear on rental listing sites. However, anyone with the direct URL to that property page on your website can still access it. This is useful for properties that are not yet ready to advertise publicly but where you want to preview the page.

Disabled The property is inactive. It will not display on your website and cannot be syndicated. The property remains in your account for future use.

Unit status and availability

Each unit has two independent settings that work together:

Status: Enabled / Disabled This controls whether the unit is included in your data feed at all. A Disabled unit is completely removed from the feed and will not appear on any rental listing site or website. An Enabled unit is included in the feed.

Availability This tells prospects and rental listing sites whether the unit is available to rent. There are four options:

• Available Now: the unit is available immediately
• Available On [date]:  the unit will be available on a future date
• Unavailable:  the unit is not available (it will still appear in the feed as unavailable)
• Waiting List:  applicable to Rentsync website clients only; this status does not impact rental listing sites

How property and unit status work together

Think of the property as the building and the unit as a suite inside it. A unit cannot exist without a property.

A listing will only go live if the property is Enabled AND at least one unit is Enabled, Available, and has a rent price.

Exclude Units from a specific channel

You can also hide individual units from your website or from rental listing sites without fully disabling them. Look for the visibility icons on the unit row in your Units list, or use Quick Update to bulk-edit unit visibility. See Quick Update: Edit a Unit Status for more detail.

🟠 Unit excluded from syndication

🔵 Unit hidden on website

🔴 Unit hidden on website and excluded from syndication

Exclude individual Units From Specific Channels

1. Click "Properties" from the main menu
2. Click on "Property List" from the submenu
3. Select the property you want to edit from the main list
4. Click on "Units" in the navigation menu on the left, under the property you chose
5. Click  on the 3 dots on the right side of the unit you want to include or exclude
6. Click on include/exclude from Rental Listing Site or Show/hide from Website
7. Click confirm on in the pop up

Bulk Exclude Units From Specific Channel

1. Click "Properties" from the main navigation bar
2. Click "+ Quick Update" from the sub menu
3. Click "Rates & Availability" from the resulting sub menu
4. Find the property or properties you need to edit from the list, or by using the keyword search filter at the top of the page
5. Select units you want to Edit
6. Click the Green Bulk edit unit Visibility on Website or Listing Sites
7. In the pop up click on:
   1. Website: Unhide units on Websites/Hide units on Websites
   2. Listing Sites: Unhide units on Listing Sites/Hide units on Listing Site
8. Click Save in the Pop-up