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Understanding Tour User Groups: Tour Admins vs. Tour Agents

When Tours is enabled on an account, two user groups control what each person can see and do on the platform.

The Two Tours User Groups

Tour Admin: Tour Admins have full access to the Tours module, including all settings, reporting, and the ability to manage agents and properties. This is typically assigned to leasing managers or property administrators.

Tour Admins can see:

  • Tours List (all agents, all properties)
  • Calendar (all agents, all properties)
  • All Settings panels (Brand, Property, Form, Tour Responses, Tour Response Settings)
  • Tour Reporting

Tour Agent: Tour Agents have a limited, personal view of the Tours module. They can only see and manage their own tours.

Tour Agents can see:

  • Tours List (their tours only)
  • Calendar (their calendar only)
  • Settings (takes them directly to their own Agent Settings — cannot access any other settings panel)

Tour Agents cannot:

  • View or edit other agents' tours or calendars
  • Change their own property assignment
  • Make themselves inactive
  • Modify any platform-wide settings

How to Add a New Tour Agent

  1. Click on your account profile icon in the top right corner of the Rentsync Platform
  2. Click "+ User Management" under your company profile section
  3. Click "Users" from the sub menu
  4. Click "+ Invite User"
  5. Enter the agent's first name, last name, and email address
  6. Select Tour Agent from the User Group dropdown
  7. Click Save

Once added, the agent will appear in Tours > Settings > Agent Settings and can be assigned to properties.

 

Note:  An agent must be in the Tour Agent user group to appear in Agent Settings. If an agent is not showing up there, verify their user group assignment under User Management > Users.

How to Change an Agent's Property Assignment

Tour Agents cannot change their own property assignment — this must be done by a Tour Admin or Administrator.

  1. Navigate to Tours > Settings > Agent Settings
  2. Click on the agent's name
  3. Under Properties, select or deselect the properties the agent should be assigned to
  4. Click Save

 

Tip: If a newly hired agent says they cannot see any Tours content after being invited, confirm they were assigned to the Tour Agent user group (not a general user group) when they were invited. User group assignment can be verified and updated under User Management > Users.