How to Set Agent Availability for Tours

How Availability Works

Availability sets the hours during which an agent can receive tour bookings. Slots that fall outside the agent's set availability will not appear in the booking widget, even if the agent's calendar is otherwise empty.

Availability is separate from calendar sync. Even with a synced calendar, availability hours must be configured otherwise the widget will show no available time slots.

Option 1: Overall Availability (Same Schedule Across All Properties)

Best for agents who work the same hours regardless of which property they're at, or if all properties are in close proximity to one another.

1. Navigate to Tours > Settings > Agent Settings
2. Click on the agent's name
3. Under Availability, leave the per-property toggle off
4. Set the days and hours the agent is available (e.g., Monday–Friday, 10:00 AM – 5:00 PM)
1. If agent availability varies (e.g., Tuesday 12:00 PM – 8:00 PM) select “Different availability everyday” toggle and set your availability on a day by day basis.
5. Click Save

Option 2: Per-Property Availability

Best for agents who work at different properties on different days, at different times or if properties are too far to have agents commute between them.

1. Navigate to Tours > Settings > Agent Settings
2. Click on the agent's name
3. Under Availability, toggle on “Set Per Property”
4. Set separate availability hours for each property the agent is assigned to
5. Specify which properties the agent will be available for during this interval by clicking in the dropdown below the interval and applying the settings.
1. Multiple properties can be selected per interval
6. Click Save

For example: An agent might be available at Property A from 10:00 AM – 12:00 PM and at Property B from 12:30 PM – 4:00 PM. The tour widget for each property will reflect only the hours relevant to that building.

Blocking Off Specific Times with Intervals

Intervals allow you to block off a specific window within an agent's available hours. For example, a lunch break, a weekly team meeting, or a recurring event.

Why use intervals instead of relying on calendar sync? Recurring events (like a weekly meeting every Tuesday at 10:00 AM) are sometimes not recognized correctly when imported from Outlook or Google Calendar. Adding an interval manually is the more reliable way to ensure those times stay blocked.

To add an interval:

1. In the agent's availability settings, click Add Interval
2. Set multiple availability intervals within a day to ensure the gaps between them remain unavailable for booking.
3. The agent's bookable hours for that day will automatically exclude this window
4. Click Save

Example: An agent works 9:00 AM – 5:00 PM but wants lunch from 12:00 PM – 1:00 PM blocked. Set availability at two intervals: 9:00 AM – 12:00 PM and 1:00 PM – 5:00 PM.

Setting Default Agent Settings

Admins can configure default availability and calendar sync settings that automatically apply to every new agent added to the platform.

1. Navigate to Tours > Settings > Agent Settings
2. Click Default Agent Settings
3. Configure the default availability schedule and sync preferences
4. Click Save

New agents will inherit these defaults when they are added. They can then log in and make individual adjustments for specific properties or personal preferences.