Skip to content
English
Submit a support request
Rentsync Dashboard
  • There are no suggestions because the search field is empty.

Call and Text Settings

Manage the recording disclaimer and text message auto-response settings that apply to all of your call tracking lines.

Navigate to Call and Text Settings

  1. Click Leads from the main navigation bar
  2. Click Call Tracking from the sub menu
  3. Click Call And Text Settings from the expanded sub menu

Recording disclaimer

The recording disclaimer is an audio message that plays automatically before a caller is connected to your team. It applies to all call tracking numbers, including any IVR routes on your account.

Your current disclaimer displays on the page in one of two ways: if it was manually recorded or uploaded, it displays as an audio player so you can review the recording. If it uses the default text to speech option, the disclaimer text itself displays instead.

 

Important: The recording disclaimer plays on every call and cannot be disabled. It is required to inform callers that their call may be recorded. The disclaimer text itself is customizable.

To update your recording disclaimer:

  1. Navigate to Leads > Call Tracking > Call And Text Settings
  2. Under Recording Disclaimer, click Edit Disclaimer
  3. A confirmation window appears stating that a recording disclaimer is required and cannot be left blank, and that you are responsible for reviewing it with your legal or compliance advisors. Click I Agree to continue, or click Cancel to exit without making changes
  4. Select Text to Speech or Personalized Recording at the top of the Recording Disclaimer window

To use text to speech:

  1. Edit the message in the text box, or click Use Default Message to restore Rentsync's default disclaimer
  2. Click Save

To use a personalized recording:

  1. Select Upload to add an MP3 file recorded outside the platform, or select Record to record your disclaimer directly within the platform
  2. If uploading, click Browse and choose your file
  3. Click Save

 

Note: A personalized recording is used in place of the text to speech disclaimer. If you already have a personalized recording, it will be overwritten when you click Save.

Text message settings

The Text Message Settings panel controls how inbound text messages sent to your call tracking lines are handled. There are two settings: a customizable auto-response sent directly to the prospect, and a toggle to forward incoming texts to your building managers by email.

 

Note: Building managers or leasing agents do not get texted when a prospect sends a text message to the call tracking number. They will only receive a notification if the Convert SMS to Email toggle has been turned on.

To customize your auto-response message:

  1. Navigate to Leads > Call Tracking > Call And Text Settings
  2. Under Text Message Settings, locate the Custom Text Message Auto Response field
  3. Clear the existing text and type your custom message
  4. Click Save Text Settings to apply

 

Tip: Keep your auto-reply short and actionable, for example: "Thanks for reaching out! We'll follow up shortly."

Convert SMS to email

  1. Navigate to Leads > Call Tracking > Call And Text Settings
  2. Under Text Message Settings, toggle on Convert SMS to Email
  3. Click Save Text Settings to apply